Largest Traffic Infrastructure Operation in Oslo, Norway
SWARCO delivers operation, maintenance and modernization of Oslo’s traffic infrastructure: representing the largest traffic signal operation in Norway.
In a nutshell
The Municipality of Oslo, represented by the Urban Environment Agency (Bymiljøetaten), has extended its long-standing traffic infrastructure maintenance contract with SWARCO. The agreement ensures reliable operation, rapid incident response, and continuous modernization of traffic systems across the city. As the largest traffic signal operation in Norway, the contract covers a wide range of installations including signal systems, Smart Access solutions, VMS signs and roadside electrical infrastructure. Through a structured service model, dedicated field teams and advanced traffic management systems, SWARCO ensures reliable and efficient traffic operations in a complex urban environment.
What we achieved
2003+
Continuous service partnership with Oslo Municipality
>315
Traffic signal systems and critical roadside installations maintained
800+
Annual service interventions and field operations
+hrs
Extended service availability with rapid emergency response
A deeper dive
The challenge
The Municipality of Oslo requires a reliable and high-quality operation and maintenance setup for its traffic infrastructure to ensure a safe, efficient and predictable traffic environment.
The scope represents the largest traffic signal operation in Norway and includes a complex infrastructure base consisting of:
- 315 traffic signal systems
- 26 automated barrier systems
- 4 automated bollard systems
- 15 LED-based traffic information signs (including speed displays and variable message signs)
Ensuring high availability, fast response times and minimal disruption is critical in a growing urban environment with increasing traffic demands.
At the same time, Oslo is driving modernization and digitalization of its traffic infrastructure, requiring solutions that support future mobility, improved traffic flow and increased data availability.
The process
Following a competitive tender process where quality was weighted at 60% and price at 40%, SWARCO was awarded the contract extension—reflecting a strong emphasis on service quality, skilled and experienced team and long-term performance.
SWARCO has maintained this contract continuously since 2003 and has built a highly specialized organization tailored to the customer’s needs. The contract is supported by personnel across multiple departments, ensuring access to the full breadth of technical expertise required.
Daily operations are carried out through structured field activities, supported by a centralized Service Center and digital systems for coordination, monitoring and reporting.
The solution
SWARCO delivers a comprehensive service and maintenance framework that includes:
- On-site corrective maintenance with defined response times:
- 2 hours (weekdays 07:00–17:00)
- 1 hour (weekdays 17:00–22:00)
- 1 hour (weekends and public holidays 08:00–22:00)
- Daily monitoring through dedicated field patrols
- Preventive maintenance programs for traffic signal systems
- Skilled technical personnel for installation, upgrades and improvements
- Inventory management with regular reporting
- Centralized Service Center handling all incoming requests and incidents
- Microsoft Field Service system for resource allocation and full event traceability
- Remote diagnostics and system monitoring capabilities
- Support for new installations and upgrades
- Supply of traffic technology equipment
In addition to the core maintenance scope, SWARCO provides a range of additional services on demand, including installation support, system upgrades and improvement measures. These services are delivered as part of a flexible service model, allowing the customer to continuously adapt and develop the traffic infrastructure over time.
Modernization and future readiness
As part of a continuous replacement program, SWARCO is delivering new ITC-3 traffic controllers to city of Oslo.
These next-generation controllers are designed to support modern and future traffic management requirements, enabling:
- Improved traffic flow and reduced congestion
- Enhanced system security and robustness
- Advanced programming capabilities
- AI-based traffic optimization
- Increased data availability and system insights
- Integration with modern detection technologies
Most traffic controllers in Norway are supplied by SWARCO and connected to the Omnia/MyCity traffic management platform. This system provides full operational overview, remote access, efficient fault handling and the ability to optimize traffic systems in real time.
The result
Through a combination of long-term experience, advanced technology and a strong service organization, SWARCO ensures:
- Optimal traffic flow across Oslo’s road network
- Rapid response times and efficient incident handling
- Remote fault diagnostics reducing downtime and unnecessary field visits
- High system availability and operational stability
- Continuous modernization aligned with future mobility needs
The contract extension confirms SWARCO’s position as a trusted long-term partner for the City of Oslo, delivering one of the most comprehensive and large-scale traffic infrastructure operations in the Nordic region.
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